1. Returns
We want you to be completely satisfied with your purchase from Rudra Power. If you are not satisfied, you may be eligible to return the product subject to the conditions outlined below. To initiate a return, please contact our customer support team within 7 days from the date of delivery. We will provide you with instructions on how to return the product.
2. Eligibility for Returns
- To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unopened, and with all original tags and packaging intact.
- The return request must be initiated within 3 days from the date of delivery.
Some products, such as personalized or custom-made items, may not be eligible for returns unless they are damaged or defective
3. Return Shipping
If the return is due to our error or a defective product, we will provide a prepaid return shipping label. Otherwise, the cost of return shipping will be the responsibility of the customer. Please ensure that the returned product is adequately packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure the safe return of the product.
4. Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, the refund will be processed to the original method of payment. Please allow 14 business days for the refund to appear in your account, which may vary depending on your financial institution.
5. Exchanges
We do not offer direct exchanges for products. If you wish to exchange a product, please follow the return process as outlined in this policy and place a new order for the desired item.
6. Contact Us
If you have any questions or concerns regarding our return and refund policy, please contact us at:
